Shipping, Returns & Cancellation
Policy
Tuck Shop Coffee Society Last updated: May 2026
Shipping Policy
Domestic Shipping — Ontario
Orders shipped within Ontario qualify for free standard shipping on purchases of $60.00 or more (before tax). Orders below this threshold are subject to a flat shipping fee of $10, displayed at checkout before payment is completed.
Domestic Shipping — Other Canadian Provinces & Territories
A flat shipping rate of $20.00 applies to all orders shipped to Canadian provinces and territories outside Ontario. This rate is displayed at checkout before payment is completed.
International Shipping — Hong Kong
A flat shipping rate of $50.00 CAD applies to all orders shipped to Hong Kong. This rate is displayed at checkout before payment is completed. Please note that customers are responsible for any applicable customs duties, import fees, or local taxes imposed by Hong Kong authorities upon receipt of the shipment. Tuck Shop Coffee Society has no control over these charges and is unable to predict their amount.
Delivery Timeframes
We aim to dispatch all orders within 3 business days of payment being received. Estimated delivery timeframes will be provided at checkout. If your order has not arrived within 10 days of the estimated delivery date, you are entitled to request a full refund. Please contact us at vincent@tuckshopcoffsoc.ca to initiate this process.
Order Confirmation
Upon completing your purchase, you will receive an order confirmation by email within 24 hours. This email constitutes your copy of the purchase agreement. Please retain it for your records.
Returns Policy
Coffee Beans & Perishable Food Items
All sales of coffee beans and other perishable food items are final. We are unable to accept returns on these products due to their perishable nature and food safety requirements.
This limitation does not apply where a product is defective, damaged in transit, or materially different from its description on our website. If you receive coffee beans or food items that are defective, spoiled on arrival, or not as described, please contact us at vincent@tuckshopcoffsoc.ca within 4 days of delivery with your order number and a description of the issue. We will arrange a replacement or full refund at no cost to you.
All Other Products
We accept returns on all other products subject to the following conditions:
Unopened products: Items returned in their original, unopened packaging, accompanied by the original receipt, within 14 days of the date of purchase or date of delivery (whichever is the later), are eligible for a full refund of the purchase price. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Opened or used products: Items that have been opened or used and are returned within 14 days of the date of purchase or date of delivery (whichever is the later), accompanied by the original receipt, are eligible for a refund of 70% of the purchase price. The item must be in a condition suitable for inspection. Return shipping costs are the responsibility of the customer.
Items returned after 14 days are not eligible for a refund or exchange, except where required by law.
How to Initiate a Return
To initiate a return, please contact us at vincent@tuckshopcoffsoc.ca before sending any item back. We will provide you with return instructions. Items sent back without prior contact may not be processed.
Statutory Rights
Nothing in this Returns Policy limits or excludes any rights you may have under the Ontario Consumer Protection Act, 2002, the Ontario Sale of Goods Act, or any other applicable law. If a product is defective or not as described, you retain all rights provided by law regardless of the terms above.
Refund Processing
Approved refunds will be processed within 14 days of our receiving the returned item and confirming it meets the applicable conditions. Refunds will be issued to the original payment method.
Cancellation Policy
Enthusiast Workshops & Coffee Chats
If you need to cancel your registration for an enthusiast workshop or coffee chat, the following schedule applies based on the time remaining before the scheduled start time:
Notice Given Refund
More than 48 hours before start time 100% refund
Between 24 and 48 hours before start time 50% refund
Less than 24 hours before start time No refund
SCA Programs
If you need to cancel your registration for an SCA-certified program, the following schedule applies based on the time remaining before the first day of the program:
Notice Given Refund
14 or more calendar days before program start 100% refund
Between 7 and 13 calendar days before program start 50% refund
Less than 7 calendar days before program start No refund
How to Submit a Cancellation
All cancellation requests must be submitted in writing to vincent@tuckshopcoffsoc.ca or via the cancellation link provided in your booking confirmation email. The time of receipt of your written cancellation will be used to determine which refund tier applies. We are unable to process cancellations made by phone or in person.
Cancellations by Tuck Shop Coffee Society
In the event that we cancel or reschedule a workshop, coffee chat, or program session, registered participants will be notified as soon as reasonably possible and offered either:
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a full refund of the amount paid; or
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a credit of equal value toward a future session of their choosing.
Tuck Shop Coffee Society is not responsible for any indirect costs incurred by participants (such as travel or accommodation) in the event of a cancellation or rescheduling by us.
Transfers
If you are unable to attend a session, you may transfer your registration to another person at no charge, provided you notify us of the transferee’s name and phone number in writing at vincent@tuckshopcoffsoc.ca no later than 24 hours before the scheduled start time.
Contact Us
For any questions regarding this policy, please reach out to us at:
Tuck Shop Coffee Society 348 Pape Avenue, Toronto, Ontario M4M 2X1 or by email at vincent@tuckshopcoffsoc.ca.
